Service in Japan vs Canada


After living in Japan for four years, I find myself back in Canada for a bit, and there’s one thing I can’t help but notice: the difference level of service between both countries. To simply put it, Japan’s standard of service is higher and more consistent, whereas in Canada, it’s more hit and miss, more DIY.

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  1. Btw that’s the opposite of the superstore Safeway. At Safeway I get told which place they never show while superstore you ask they can show you where to go.

  2. DUDE It's the Japanese school system which is the reason for this. They teach appreciation for ones self and surroundings as well as how to be respectful to one another from a young age. This carries on through the generations leading to a populace of mostly respectful and responsible folk. I wish I was born and raised there.

  3. I work for Safeway and I can say that people don't care anymore. I'm a baby boomer and the Millennials just don't pushing themself to become better and caring about a job no matter what job it is. They want more money with less work so what does that tells you. I seen one new clerk that was taking from the till giving refunds without anyone in line and keeping for himself.

  4. Irish seem to be very much like canadians. Laid back and quite friendly. But what strikes me most even after living in Ireland for 15 years is that irish are all about "thank you" and "sorry" but they have no problem about leaving the mess behind them in department stores or fast food restaurants. It's like the normal attitude is that staff are paid to clean up the messes and it's not their problem.

  5. hmm debatable Canada is different in it varies quite a bit depending on Province for example P.E.I has the friendliest people on the planet this coming from a person who has worked in Kenya, India, Japan, South Korea(racism is unreal here avoid if brown or black) so good!

  6. Great Vlog..!!!! If you had a choice and you had to chose from Canada and Japan which country would you chose to settle down for life.

  7. I used to work in a Safeway and it's actually corporate policy to walk customers to the aisle/product. Like, you can legit get in trouble with your boss or your boss' boss if you don't. If you 100% cannot leave what you are doing to walk them to the product, or the customer insists that they don't want/need you to, then you still have to give as detailed directions as possible as to where exactly in the aisle the item will be found.

    I also used to work for Rite Aid (drug store chain in the US) and they were bit on customer service being the #1 priority of every person in the store, especially in recent years. Some of the more habitually grumpy long time employees had a difficult time just saying yes/not arguing with the customers, but newer people are told from the get to that the customer is #1.

  8. That cup on the floor made me upset, maybe you can tell but I work retail. I once saw an half eaten ice cream cone left on a shelf with stuffed animals and it was too high for a small child to have done. Also I have seen many children allowed to make a messes and their parent doesn’t stop it or care to correct it, does that happen in Japan?

  9. It's so interesting listening to comparisons and differences between two first world countries while living in a third world country. If I were to represent it somehow, I would say it feels like comparing 90s to 80s grades, while Life Where I'm From it'll be 50s or so.

  10. I think the issue you may have had making this video is the speed at which you were walking. While you probably walk a quick pace yourself when you go to and fro. It might have been easier to film and talk if you had a gentler pace. Just a friendly suggestion. 🙂

  11. you video has hit on a couple topics I frequently complain about, as in the horrible service I receive when I come back to the US. the most shocking is the difference in level of service on airlines. My first choices are ANA and Asiana. most shocking was taking a codeshare from SFO-HND-KUL and back. getting off the United flights onto ANA is astonishing. You cited Japan they would walk you to the aisle at the grocery store. On a United flight the attendant was sitting reading a book and I asked for some water. he pointed to the water bottle in the cart, didn't even bother to say anything or get up. I thought, they would never let me pour my own water on ANA. True to that I walked into the galley on the ANA flight from HND to KUL and I tried to pour my water and was graciously stopped and water poured for me with a smile. I also flew Air Canada from LAX-YVR. service was really no better than some American carriers. I've flown quite a few airlines in Asia and by far, ANA is always my number 1 choice. service in Japan is impeccable

  12. I've been to Tokyo 3x now and have rode JR east, Seibu, Toei, Kesei, Monorail, Tokyo Metro, and despite the trains and stations being clean, the condition of the station (general repair) is nowhere that of Hong Kong MTR and Singapore MRT. granted that MTR and MRT networks are much smaller, perhaps making improvements is easier, the station maintenance is impeccable compared to stations in Tokyo. I was briefly in Sao Paolo last month and surprisingly I found the condition of their metro to be impeccable as well. I visit Hong Kong every other year and station condition seems to be constantly improving. I feel many stations in Tokyo are old and worn and need upgrade and maintenance. the Seibu-shinjuku line stations felt as though they were falling apart. Overall rail transport in Japan is still a top notch experience with impeccable service.

  13. Living in the US and have been to both Vancouver and Tokyo this year, the Sky train is 10x cleaner than anything in the US.

  14. Hahaha. Superstore cashier here, and there's a huge staffing problem here. The departments have too much to do to be on the floor helping customers and they won't staff us enough to do both our whatever jobs and helping customers (and are more likely to write us up for not doing our to-do list even if it's not done because we were helping customers than if we don't go above and beyond for a random customer), and the cashiers who the customers can find aren't allowed to leave their registers for the most part so they don't really have a better option than just pointing the way. That said, I always call the departments and bug them for whatever I can reasonably get them to do when customers ask me for help.

    Another problem with Superstore is the fact that we actually have a lot of Wal-Mart bad customers, if you know what I mean. Two weeks ago I was standing at the self-checkout watching my customers when someone came up from behind me and literally, to get my attention, yanked me to the floor by my ponytail (without even trying "excuse me" first), and while I was shocked and trying to put myself back together another customer came in and interrupted, wouldn't wait her turn, was getting all angry I was doing things wrong (I wasn't) while I was literally shaking in shock… and that's only the most recent incident (I've had people bring me to tears on about a once-a-year basis, and keep in mind I made it through the hairpulling without crying). Anyways, I'm getting tangential here but between lots of bad management and customers who don't know how to treat the service staff with minimal respect, Superstore can just be damn problematic at times. But we do have some problematic staff as well.

    I do wonder how the wages for the service workers and age of service workers compare in Japan and Canada, too. A lot of service workers in Canada are bored teenagers or adults who aren't making enough to pay their rent, so if Japan's different I think that might help cause the difference in standard of service.

  15. Another time I was struggling with my 2 luggages going down the stairs and a complete stranger took my bags and brought it all the way down for me. She bowed to me and moved on. #IDontDeserveThis LOL

  16. I was at a supermarket in shibuya and I was having a little trouble holding my groceries and one of the workers, that was working on something, went all the way to the front of the store to get me a cart.. he then smiled and went back to work … #ILoveJapan

  17. The problem, at least in the US, is that there's this built up culture of "the customer is always right". The customers feel like they're entitled to everything and the best service regardless of their attitude to the service provider. This leads to people acting out on the service provider (cashier, waiter, etc.) and ruining their day and possibly even getting them fired. Even when a service provider makes a genuine mistake the customer takes it to the extreme. Because of this people in the service industry, customer service, or cashiers get tired of the customer's BS and like you said in the video say "I don't paid enough to deal with this". Good service is a 2 way street. If a customer is respectable and nice to the service provider they will be met with equally good service that goes out of the way. In the US at least we don't have this culture of respect and responsibility that some other countries, especially Japan, has.


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