00:45 Workplace violence, which is any act or threat of physical violence, harassment, intimidation or other threatening disruptive behavior that occurs at or outside the workplace. It can include threats and verbal abuse, physical assaults or even homicide, which is one of the leading causes of job-related deaths. Workplace violence can affect and involve employees, clients, customers and visitors alike.
01:15 Exchanging money with the public, working with volatile, unstable people and working in isolated areas all contribute to the potential for violence. So does providing services and care, and working where alcohol is served. Time of day, and location, such as late night or in a high-crime area, are also risk factors.
01:43 As an employer, you have a legal duty under federal and state occupational safety and health laws to provide a workplace free of conditions or activities that you or your industry recognizes as hazardous or likely to cause death or serious physical harm to employees, provided there is a feasible method to eliminate or reduce the hazard.
02:26 Establish a zero-tolerance policy toward workplace violence against or by your employees. This is one of the best precautions you can take. Next, establish a workplace violence prevention program or incorporate the information into an existing accident prevention program, employee handbook, or manual of standard operating procedures.